Bed 11 Privacy Policy — Your Data Is Our Responsibility

What Data Is Collected

When you register at bed 11, we collect your name, email address, mobile number, and date of birth. National ID or passport information may be requested for account verification as part of the KYC process. During payment transactions, we record your mobile banking number and transaction history. Your device type, browser information, IP address, and login time are automatically collected while you use the platform. We only collect information that is necessary to provide our services and ensure security. Collecting unnecessary or excessive personal data is against our policy.

• Registration Data: Name, Email, Mobile Number, Date of Birth
• Identity Verification: NID or Passport (where KYC applies)
• Payment Data: Mobile Banking Number, Transaction History
• Technical Data: Device, Browser, IP, Login Logs

Purpose of Data Use

Collected data is primarily used to manage your account, process payments, and provide customer support. We monitor user activity to ensure platform security and prevent fraud. By analyzing your preferences and usage patterns, we work to continuously improve the platform experience. We may use your contact information to notify you about promotional offers and important updates. Data may also be used to fulfill legal obligations and meet regulatory requirements. You can opt out of promotional communications at any time.

• Account Management & Payment Processing
• Fraud Detection & Security Monitoring
• Service Improvement & Personalized Experience
• Fulfilling Legal & Regulatory Obligations

Third Parties & Data Sharing

Bed 11 never sells your personal data to advertisers or unauthorized third parties. Limited data may be shared with mobile banking partners such as bKash, Nagad, or Rocket for payment processing, but only the information strictly necessary to complete a transaction. We are required to provide relevant data upon receipt of a valid order from law enforcement agencies or a court. Technology service providers (such as server hosting or cybersecurity firms) may access limited data under strict confidentiality agreements. All third-party partners are required to comply with our privacy standards. We ensure that data sharing is always kept to the minimum necessary.

Your Data Rights

You have full control over your personal information, and we respect that right. You can request a copy of your stored data at any time through our support team. If you request corrections to inaccurate or outdated information, we will update it as quickly as possible. After closing your account, you may request deletion of your data; however, some information may be retained for a specified period due to legal obligations. The option to opt out of promotional emails or SMS is always available. Contact our support team for any questions regarding your data rights.

• Right to Access and Obtain a Copy of Your Data
• Right to Correct Inaccurate Data
• Right to Request Data Deletion
• Right to Opt Out of Promotional Communications

Cookies & Tracking Technologies

Cookies are used on the bed 11 website and app to help improve your browsing experience. Session cookies keep you logged in so your information is not lost when you reload a page. Performance cookies help us understand which pages are used most and where improvements are needed. You can disable cookies from your browser settings, though some platform features may not function properly as a result. We do not use third-party advertising tracking cookies. For more information about cookies, please visit our FAQ page.

Contact & Complaints

If you have any questions, concerns, or complaints regarding the privacy policy, please contact our support team directly. We generally aim to respond to all privacy-related requests within 48 hours. Our dedicated team is always ready to ensure the protection of your data. Contact email: [email protected]. Our FAQ This page also answers common privacy-related questions. Your trust and confidence are our greatest asset.